Terms & Conditions Please read the
following carefully. By using this website the user "user" or "you"
agree to the following terms of use. If you do not agree to these terms
of use you should exit the site.
Shopping with Well Natural
- You can order products on this website (1) by
telephoning (2) on-line or (3) by fax or post. If you have placed your
order on-line, we will quickly send you an e-mail to confirm that we
have received your order. The email confirmation will be produced
automatically so that you have confirmation of your order details. An
automatic confirmation does not necessarily mean that we will be able to
meet your order.
Copyright /Trademarks/Data Protection
- All content included on this site including
but not limited to web site design, text, graphics, audio clips, visual
clips, logos, and the selection and arrangement thereof are the property
of Well Natural Ltd (Copyright © 2010, Well Natural Ltd) or its
suppliers and are protected by UK and international copyright laws. All
software used on this site is the property of Well Natural Ltd or
its software suppliers and is protected by UK and international
copyright laws.
- You may view, copy and print portions of our website for the
sole purpose of placing an order with us. The materials on our website
may not be used for any other purpose.
- We will use the information you provide and the records of
items you buy to constantly monitor and improve our service and for
marketing purposes in accordance with our Privacy Policy.
Prices
- We try to make sure that the prices on our
websites are accurate, however, we will need to validate the price
before we process your order. If we are unable to supply a particular
item, which you have ordered, or if the correct price for an item is
different from the price on your order, we will notify you as soon as we
can after receiving your order. If this happens, you may cancel your
order.
- You will be able to select your delivery options and costs
before you submit your credit card details. If you order offline you
will be notified of delivery costs.
Payment
- Your credit/debit card will be billed in the name of Well Natural Ltd.
- You can pay by any, Visa, MasterCard, Delta, Switch or Solo card.
- The prices displayed on our web site are in British pounds.
- We currently debit money from your account the same day as
completing and dispatching your order. We only collect money for the
portion of an order despatched.
Delivery
- We can deliver goods to destinations within the UK and Europe.
- We aim to deliver goods to destinations in the UK within 5 days
in most circumstances. Specific delivery times are dependant on the
method selected within our site. Special order items may take longer.
- We will make every effort to deliver within the time stated on
our website but we will not be liable for any loss caused to you by late
delivery. If the goods are not delivered within the delivery time which
we quote for that item, please contact us by telephone or email.
- We will try and ensure that you receive your order, as quickly
as possible, or if you wish you may cancel your order and we will refund
you any money which you have paid.
Return policy for Trade
Non Delivery and Shortages:
- Customers are requested to examine all
goods delivered upon arrival and to advise carriers representative
concerned, at time of receipt, of any apparent damage, shortage or
irregularity.
- Claims for incomplete, damaged or defective goods must be made
to us, in writing, within 7 days from date of delivery. Well Natural will not be
liable for any loss or damage if you fail to do this.
- If the goods are not delivered within 14 days of the company's invoice you must notify Well Natural in writing.
Defects:
a) In the event of any article being defective in materials or
workmanship when delivered we undertake or replace or at our option
repair the article free of charge. Our liability is limited to such
replacement or repair, which shall be deemed a complete fulfilment of
our contract.
b) We shall be under no liability whatsoever for any consequential
damage, loss or other expenses whether arising out of contract,
negligence or otherwise.
c) In the event of any complaint or any other article being defective
in materials or workmanship when delivered, notification must be made to
us immediately and we are to be allowed a reasonable time to enable us
to replace or repair any article, providing that all defective articles
are returned to us in the state in which they were supplied by us. We
shall be under no liability for defective parts damaged in transit
whether due to unsatisfactory packaging or otherwi
Returns Department
Well Natural Ltd
16 Parkers Close
Downton Business Centre
Downton
Wiltshire
SP5 3RB
Our responsibility
- We will not be responsible for any losses resulting from your use
or the inability to use our website or resulting from unauthorised access
to, or alteration of your transmissions or data, consequential loss
in circumstances which are beyond our control.
- The purchaser is solely responsible for the sale and/or resale of
a product bought from Well Natural Ltd. It is the purchaser’s
responsibility to ensure a product is legal to import to their delivery
address and Well Natural will not be held liable for any losses caused by a purchaser
not checking relevant topics.
- We will not be responsible for your loss of profits, wasted expenditure,
corruption or destruction of data or any other loss which does not directly
result from the use of this website.
- You will be responsible if you use this website in breach of these
terms of use and will reimburse us for any loss that you cause to us
as a result of your misuse.
- Product images featured on the website are given as a sample for guidance
and should not be interpreted as being an exact match. Images are updated
regularly to reflect the products appearance as accurately as possible.
- We make no promise that our website will be uninterrupted or entirely
error free. Because of the nature of the Internet, the shopping online
service is provided on an "as is" and "as available" basis. We are not
responsible to you if we are unable to provide our Internet services
for any reason beyond our control.
Links to other websites and services
- If our website contains links to other
websites which are not under the control of and are not maintained by
us. These links are provided for your convenience only and we are not
responsible for the content of those sites.
General
- We may change or withdraw any part of our
website, or may refuse you access to the website at any time if we
consider it necessary.
- These terms are governed by the laws of England and Wales and
any disputes will be decided only by the courts of England and Wales.
Privacy Policy
We are committed to protecting your personal privacy and, in accordance
with UK Data Protection law, we uphold strict security procedures for
the storage of your personal information.
When you place an order we collect your name, e-mail address, mailing
address, phone number and credit card information. We may record which
products you are interested in and which products you purchase. We also
monitor customer traffic patterns which enables us to improve the
service we provide.
This information is used to process orders and to provide a more personal shopping experience. We will not use your personal information for any other purpose except to notify you of our special offers if you have selected this option in 'my account'.
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